Tuesday, December 25, 2012

Archives: Ask To Speak To An American

 CRABB NOTES: While going through the archives, I came across this little entry about speaking to an American when you call up for something.  Basically this is a farce (no need to comment on this) but thought it was worth a laugh to the reader out there.  Snopes addresses that rumor here. http://www.snopes.com/politics/business/servicerep.asp
Even at work when our computer system goes down or if we forget our password we're usually transferred over to somebody in India which we can't understand half the time anyway.  So for the most part the rest of the blog is bullshit.  But you might get a kick reading it. Just like those online petitions, it might make you feel good to sign your name or forward on to 10 people so they can forward to 10 people that things will get done but in the end, nothing really gets done regardless.  Business as usual.  On to the original entry.  RS

A public service announcement.

Ask to speak to an American!

Try to remember this, EVERY TIME you have to talk to a customer service representative and you cannot understand them, Ask for an American!.

I did not know that we could do this, but I sure am going to try it. Help bring jobs back to the U.S.A.


How to save some American jobs and we can help!

Hi Everyone,

I want to share with you some great information that I found out purely by accident. I believe it can also save and create jobs in America while giving people better customer service.

So how many times have you called a company?s customer service phone line and found that the representative can barely speak English? Once with a major mortgage company it was so bad I demanded to speak with someone who spoke English. Right at that moment I broke the code, the secret password for customer service.

Come to find out that every American company using overseas operators must transfer you to an American representative by saying........

" I want to speak to a representative in America ". (Don't take no for an answer on this)

This was confirmed by the American representative that they must transfer you after that request. I've tried it on a half a dozen major companies including cable, bank, phone and mortgage companies. It works every time and I actually get my issues taken care of.